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AVBOB Group Manual

Prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 for assistance in obtaining access to information from:

  • AVBOB Mutual Assurance Society
  • AVBOB Funeral Service Limited
  • AVBOB Industries Limited
  • AVBOB Namibia (Pty) Limited
  • AVN Ingenieurswerke (Pty) Limited

ADMINISTRATION OF THE ACT

The Chief Executive Officer of the Group has duly authorised the contact person below to ensure that the requirements of the Act are administered in a fair, objective and unbiased manner:

  • Contact person: Mr K Gounden (Group Secretary)
  • Postal address: PO Box 1661, Pretoria, 0001
  • Physical address: 368 Madiba Street, Pretoria, 0002
  • Phone number: +27(12) 303-1257
  • Fax number: +27(12) 323-4461
  • Email: annekie@avbob.co.za

CATEGORIES OF RECORDS AND SUBJECTS ON WHICH RECORDS ARE HELD

Products and services

  • Long-term life and assistance insurance products
  • Savings products
  • Group schemes
  • Funeral Service
  • Funeralware
  • All records kept in terms of legislation applicable to any of the above products or services

Company records

  • Private Act no 7 of 1952 of incorporation of AVBOB Mutual Assurance Society
  • Finance
  • Distribution
  • Actuarial
  • Marketing
  • Client Care
  • Information Technology
  • Product Management
  • Human Resources
  • All records kept in terms of the Company Laws of South Africa

Subjects on which records are held

  • Policyholders
  • Subsidiary companies
  • Shareholders
  • Advisers
  • Directors
  • Brokers
  • Employees
  • Clients
  • Officials
  • Banking institutions
  • Consultants
  • Independent contractors

Which records are held i.r.o. the above-mentioned subjects?

  • Confidential
  • Operational
  • Personal
  • Trade
  • Commercial
  • Business
  • Financial
  • Internal group/company divisions
  • Company incorporation
  • Group/company structure
  • Group/company financial
  • Policyholder
  • Group/company departments
  • Shareholder
  • Strategy
  • Broker
  • Contractor
  • Directors
  • Subsidiary companies
  • Employee
  • Adviser
  • Banking institutions
  • Consultant
  • Official/legal
  • Information technology
  • Policy documents
  • Client
  • Product and services
  • Contracts
  • Statutory required reports

Records held in terms of the following legislation

  • Long-term insurance Act, 52 of 1998
  • Employment Equity Act, 55 of 1998
  • Policyholder Protection Rules
  • Prevention of Organised Crime Act, 121 of 1998
  • Companies Act, 61 of 1973
  • Financial Intelligence Centre Act, 38 of 2001
  • Skills Development Act, 97 of 1998
  • Income Tax Act, 58 of 1962
  • Inspection of Financial Institution's Act, 80 of 1998
  • Value-Added Tax Act, 89 of 1991
  • Labour Relations Act, 66 of 1995
  • Unemployment Insurance Act, 30 of 1966
  • Financial Advisers and Intermediary Services Act, 37 of 2002
  • Stamp Duties Act, 77 of 1968
  • Basic Conditions of Employment Act, 75 of 1997
  • National Credit Act, 34 of 2005
  • Regulation of Interception of Communication and Provision of Communication Related Matters 90 of 2002

NOTICE IN TERMS OF SECTION 52(2) OF THE ACT: VOLUNTARY DISCLOSURE AND AUTOMATIC AVAILABILITY OF CERTAIN RECORDS
No notice in terms of Section 52(2) of the Act has been published.

PROCEDURE TO BE FOLLOWED TO REQUEST ACCESS TO INFORMATION

  • Complete the necessary application form - Annexure A.(If you need help on where to obtain the application form or if you need help on any other matter you can contact the Group Secretary at (012) 303-1262.)
  • Post or fax the completed application form to the address or fax number below and mark for the attention of the Group Secretary:
    PO Box 1661, Pretoria, 0001. (012) 323-4461
  • Your application will be processed and you will be informed of the fees (if any) you have to pay and of the different procedures that must be followed until your application is finalised.
    Note: Access to certain records may be denied on the grounds set out in the Promotion of Access to Information Act 2 of 2000.

AVAILABILITY OF THE MANUAL AS PRESCRIBED BY SECTION 51(3) OF THE ACT
The manual is available for inspection, free of charge, at the head office of the company:
368 Madiba Street, Pretoria.

GUIDE IN TERMS OF SECTION 10 OF THE ACT
Any person who wishes to exercise any right contemplated in the above Act, may obtain a copy of the information guide issued by the Human Rights Commission in all official languages, from the South African Human Rights Commission:
The Research and Development Department, Private Bag X2700, Houghton, 2041
Telephone number:(011) 484-8300, Fax number:(011) 484-7149, Website:www.sahrc.org.za

ANNEXURE A
FORM C - REQUEST FOR ACCESS TO RECORD OF PRIVATE BODY (Section 53(1) of the Promotion of Access to Information Act, 2000) (Act No 2 of 2000)

(Regulation 10)

Particulars of private body
Particulars of person requesting access to the record


The particulars of the person who requests access to the record must be given below.
The address and/or fax number in the Republic to which the information is to be sent must be given.
Proof of the capacity in which the request is made, if applicable, must be attached.

Full names and surname : __________________________________________

Identity number:____________________________________________________

Postal address:____________________________________________________

Fax number:________________________Telephone number:_______________

E-mail address:____________________________________________________

Capacity in which request is made, when made on behalf of another person:

_________________________________________________________________

Particulars of person on whose behalf request is made
This section must be completed ONLY if a request for information is made on behalf of another person.

Full names and surname: ______________________________________________

Identity number : _____________________________________________________

Particulars of RECORD
Provide full particulars of the record to which access is requested, including the reference number if that is known to you, to enable the record to be located.

If the provided space is inadequate, please continue on a separate folio and attach it to this form.
The request must sign all the additional folios.

Description of record or relevant part of the record:__________________________________

___________________________________________________________________________

Reference number, if available:__________________________________________________

___________________________________________________________________________

Any further particulars of record:_________________________________________________

___________________________________________________________________________

Fees
A Request for access to a record, other than a record containing personal information about yourself, will be processed only after a request fee has been paid.

You will be notified of the amount required to be paid as the request fee.

The fee payable for access to a record depends on the form in which access is required and the reasonable time required to search for and prepare a record.

If you qualify for exemption of the payment of any fee, please state the reason for exemption.

Reason for exemption from payment of fees : ________________________________________

______________________________________________________________________________

Form of access to record
If you are prevented by a disability to read, view or listen to the record in the form of access provided for in 1 to 4 hereunder, state your disability and indicate in which form the record is required

Disability :                                                                    Form in which record is required :
Mark the appropriate box with an X

NOTES:
Compliance with your request in the specified form may depend on the form in which the record is available.
Access in the form requested may be refused in certain circumstances. In such a case you will be informed if access will be granted in another form.
The fee payable for access to the record, if any, will be determined partly by the form in which access is requested.


If the record is in written or printed form:
Copy of record*                                                                Inspection of record

If record consists of visual images
(This includes photographs, slides, video recordings, computer-generated images, sketches, etc.)
View the images           Copy the images*            Transcription of the images*

If record consists of recorded words or information which can be reproduced in sound:
Listen to the soundtrack(audio cassette)        Transcription of soundtrack*(written or printed document)

If record is held on computer or in an electronic or machine-readable form:
Printed copy of record*           Printed copy of information derived from the record*          Copy in computer readable form* (stiffy or compact disc)

*If you requested a copy or transcription of a record (above), do you wish the copy of transcription to be posted to you?

Postage is payable. YES    NO

Particulars of right to be exercised or protected

If the provided space is inadequate, please continue on a separate folio and attach it to this form.The requester must sign all the additional folios.

Indicate which right is to be exercised or protected:_________________________________

___________________________________________________________________________

Explain why the record requested is required for the exercise or protection of the

__________________________________________________________________________

__________________________________________________________________________

Notice of decision regarding request for access.

You will be notified in writing whether your request has been approved/denied. If you wish to be informed in another manner,
please specify the manner and provide the necessary particulars to enable compliance with your request.

How would you prefer to be informed of the decision regarding your request for access to the record ?

______________________________________________________________________________

 

Signed at _________________________ this _____ day of _________________________ 20__

 

SIGNATURE OF REQUESTER / PERSON ON WHOSE BEHALF REQUEST IS MADE



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